Our work

Explore real-world applications of Elemental Concept's services, across Causal CX, digital product, AI, and service model work. Each case study covers the situation we were brought into, what we found, and what changed as a result

University of Waikato

University of Waikato: Student Support Services, Service Model Design

Service Model Design

HR managers taking notes with agentic ai on computer

UK Client

Building a secure, agentic AI platform that replicates expert data scientist thinking at scale

Tech Consulting, Software Development

Wellbeing Hub website shown on laptop

The Wellbeing Hub

Creating a stable, scalable platform to support student wellbeing for The Wellbeing Hub

Tech Consulting, Software Development

Workers with hard hats pointing at industrial equipment.

UK Client

Navigating legacy and innovation

Tech Consulting

Telecom tower in a field

UK Client

Unlocking business insights

Tech Consulting

Woman on laptop looking at Future Woman website

Future Women

Supporting women returning to work with Jobs Academy

UX Research & Design

Person sitting on couch with coffee using reed on a laptop

REED

Technical architecture consultancy for REED’s evolving business models

Tech Consulting

Picture of new NZICC building

NZICC

Developing a CX Masterplan for NZICC

Customer Experience Strategy